F R E E L Y products are made to order. Please allow 2-7 business days to create products. Then you should add shipping times of 2-5 business days for ground shipping from California.
Each item we ship may have different delivery times, due to production timing, or products with different packaging requirements e.g. an order that contains apparel and a framed print.
Our products are made to order; therefore we do not accept returns/exchanges. Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
Please note, because our products are made to order, no returns or exchanges will be issued if you have ordered the wrong size. Please carefully look over the size chart provided for each apparel item to ensure you select the best fit for you.
Misprinted/damaged/defective claims should be sent to: firstname.lastname@example.org. Please include your order number, name, email and a description of the issue.
When we receive a returned shipment, an automated email notification will be sent to you.
Our international shipping charges do not cover any custom duties/taxes that may be applied to your package upon arrival to your country. If charged by the customs department, the customer is responsible for any charges. F R E E L Y is not responsible, nor in control, of any additional duties/taxes that may be applied. We are required by law, to state the value of your order’s contents. For more information, contact your local customs department.